01536 725416

Help - Pricing and Billing


Do I have to pay VAT?

All customers inside the EU (excluding the Channel Islands) have to pay VAT charged at 15%. If you are outside the EU then VAT will be deducted when you reach the checkout.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s). We will only process your payment if the goods are ready for despatch.

Help - Pricing and Billing


Do I have to pay VAT?

All customers inside the EU (excluding the Channel Islands) have to pay VAT charged at 15%. If you are outside the EU then VAT will be deducted when you reach the checkout.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s). We will only process your payment if the goods are ready for despatch.